14 February 2015

Non payment of Nav Canada service charges

By Nav Canada, via COPA

Nav Canada invoices and collects charges to cover the costs of air navigation services provided or made available by the Corporation, in accordance with the Civil Air Navigation Services Commercialization Act. Charges are structured in such a way that all customers pay for air navigation services, in a reasonable and equitable manner.

Since implementation of the Nav Canada charges for small aircraft in 1999, the number of owners who are not paying their Nav Canada invoices has increased every year. Given that Nav Canada does not make a profit but sets its charges at a level to allow it to recover its costs, it is important that charges are paid in a timely manner.

In order to ensure fairness and equity amongst its entire customer base, Nav Canada is taking action to recover these outstanding charges. The company has retained a collection agency, CTL-WDW Ltd., to pursue outstanding debts.

All customers with a past due balance will shortly be receiving a Notice of Collections letter from Nav Canada, giving them 30 days to contact the Corporation and pay, or initiate resolution of their past due amount. Inaction, refusal to resolve or pay the past due amounts will result in the account being listed with CTL-WDW for collection action. CTL-WDW will report non-paying/non-acting accounts to a credit bureau that may negatively affect customers' credit ratings.

Nav Canada continues to modernize its operations to improve service delivery and control costs, and as a result, has not raised its rates in over a decade. In order to keep these rates as low as possible, it is important that all customers pay their invoices.

All of Nav Canada's charges, including the annual fees, were developed, approved and implemented in accordance with the requirements of the ANS Act. Payment of the charges by aircraft owners and operators is a legal obligation.

Further details can be found in the Customer Guide to Charges at www.navcanada.ca.

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